Success Story 
Telefónica – Risk Assessment Decision Tool Built in SAP Fiori

01 
Challenge

Telefónica needed a structured risk assessment tool for field operators performing technical interventions.

Risk evaluations were not fully standardized, leading to:

• Inconsistent decision-making.
• Dependence on individual judgment.
• Operational risk in complex environments.
• Limited traceability of assessments.

The goal was to build a digital solution that:

• Guided operators step by step.
• Standardized risk evaluation criteria.
• Dynamically adjusted risk level based on responses.
• Delivered a clear, actionable final result.
• Integrated seamlessly within the SAP ecosystem.

02 
Solution

A custom SAP Fiori application was designed and developed, based on a dynamic decision tree model.

The solution enabled:

• Full digitalization of the assessment process.
• Standardized evaluation logic.
• Reduced subjectivity.
• Complete traceability.
• Native integration within SAP systems.

The application was fully tailored to Telefónica’s internal operational protocols.

The tool operates through a guided question flow:

• Operators answer structured questions.
• Each response determines the next step.
• The system progressively narrows the risk level.
• A final risk classification is generated.

03
Architecture

FRONTEND

• SAP Fiori.
• Corporate-aligned UX.
• Optimized for field operators.

BUSINESS LOGIC

• Dynamic decision tree implementation.
• Conditional rule engine.
• Progressive risk evaluation.

  INTEGRATION 

• Embedded within SAP ecosystem.
• Centralized data management.
• Compliance with corporate standards.

The solution was designed to be robust, secure, and aligned with Telefónica's internal processes.